FAQ

1. Where are you located?

We are in the greater Milwaukee area, Wisconsin, USA.

2. Do you collect my local taxes?

No, as a small business we are not obligated to collect your local sales taxes, VAT etc. We only collect sales tax, if a buyer located in Wisconsin.

3. What are shipping options for US customers?

To simplify things we use a flat rate option and ship using USPS Ground for small items and UPS for large and heavy units.

4. Do you ship worldwide?

Yes, we are ready to ship wordwide, but here is the problem: it is almost impossible to automatically calculate shipping costs for all countries.
We set a $25 flat rate and will use it for very small and light items, like small potentiometers or so. It should be approximately 6 × 6 × 6 cm or smaller, with a total weight under 100 g, and no larger than 10 × 10 × 10 cm including the box and protective wrapping. If you are ordering something larger, please contact us before placing an order. International shipping is expensive and we will cancel any order for larger lots without additinal shipping payments.

5. Do you accept returns?

Return Policy – Please Read Before Purchase

We want every customer to be satisfied with their purchase, but it’s also important to clarify what kinds of returns we can and cannot accept. Our return policy is aligned with standard practices in the electronics industry and is based on the nature of the products we sell.

❌ No Returns on Electronic Components Used in Circuits

Electronic parts are highly sensitive and can be damaged by incorrect handling—even if the damage isn’t immediately visible. For example, applying reverse polarity to a DC motor can cause it to burn out instantly or sustain internal damage that leads to failure after only limited use. Similarly, resistors, transistors, ICs, and capacitors may suffer stress from excessive voltage or heat, which shortens their life span or alters performance in subtle but serious ways.

Since we have no way of verifying how a part was used once it leaves our hands, we cannot accept returns on any component that may have been installed in a circuit, even if it appears to be “unused” or still functional. This includes semiconductors, motors, switches, connectors, and other electronic or electromechanical items.

We do not resell potentially compromised parts, as doing so would put the next customer at risk.   This policy ensures that all our customers receive only tested components.

In the rare case of untested components or parts from a unit with intermittent issues, we clearly mention this in the description.

✅ Returns Accepted on Non-Electronic, Non-Circuit Parts

We do accept returns on certain items that are not subject to electrical stress and cannot be damaged by misuse in the same way. These include:

• Cabinetry and enclosures
• Faceplates
• Knobs
• Mechanical mounting hardware

In rare case if it was our fault with your order, please contact us to send a shipment back and get a replacement or full refund. Anyway, please feel free to contact us if you have any troubles with our service.

Restocking & Cancellations

We’re a small business, and every order that comes through triggers a long chain of work — from testing and preparing the gear, to carefully packing it, updating our website, and recording it in our books. When an order is cancelled, all of that work has to be reversed, which creates significant time and cost on our end.

Another factor is payment processing: our credit card processor does not refund the transaction fees we paid when your order was placed. These charges are substantial, and we absorb them whenever an order is cancelled. That’s one reason why we can’t offer the “instant cancel/refund” experience you may be used to from Amazon or other big-box stores.

Because of these realities, we charge a 20% restocking fee on cancelled orders. Once an item has shipped, cancellations are no longer possible. In select cases, and at our discretion, we may offer a store credit for the full purchase price instead of applying the fee — this depends on the circumstances and the specific item.